Privacy policy
Last updated : June 25, 2026
1. Data controller
The data controller is:
SO FACILE SERVICE 98 avenue de la République 83210 La Farlède, France contact@hector.now
2. Data collected
We may collect:
- phone number;
- first and last name;
- delivery address;
- photographs submitted;
- WhatsApp conversation content;
- order-related information;
- payment data (handled by Stripe).
3. Purposes
Data is used to:
- process orders;
- ensure delivery;
- handle claims;
- provide support;
- improve the service;
- comply with our legal obligations.
4. Retention
Data is retained for the following periods:
Some data may temporarily remain in technical backups before final deletion.
- photographs: up to 30 days;
- delivery addresses: 12 months;
- WhatsApp conversations: 12 months;
- accounting and billing data: 10 years.
5. Hosting and providers
Data is hosted within the European Union.
The main providers used are:
- Vercel (application hosting);
- Supabase (database);
- Stripe (payment);
- WhatsApp Business (Meta);
- OpenAI (conversational assistant).
6. Artificial intelligence
Some requests may be processed by artificial intelligence systems to facilitate exchanges with Hector and order processing.
7. Your rights
Under the GDPR, you have the following rights in particular:
Any request can be sent to: contact@hector.now
- access;
- rectification;
- erasure;
- restriction;
- objection;
- portability.
8. Security
We implement reasonable measures to ensure the security of processed data.
9. Cookies
When you visit hector.now, trackers may be placed on your device.
Essential cookies are used to remember your cookie preferences. They are placed on the basis of our legitimate interest and cannot be disabled.
Audience measurement cookies, if enabled, help us understand site usage in an aggregated and anonymous way. They are only placed with your consent.
You can change your choices at any time via the cookie banner or by clearing data stored in your browser.
10. Complaint
You may lodge a complaint with the CNIL if you believe your rights are not being respected.